If you are receiving an "Expired timestamp" error when accessing the CBTS Hub, there is likely a simple fix.
Most commonly, this error occurs when your device's clock is inaccurate. Even a slight inaccuracy can cause this issue. The Hub's authentication depends on your computer/device accurately knowing the time; otherwise, it is unable to safely use your Pathway login to grant you access.
To resolve the error, simply correct the clock on your computer/device. Below are links to instructions for changing the clock on the most common operating systems:
Please check your clock settings and make sure your clock is set to automatically update/correct its time. If you are unable to use the automatic set feature, please check your clock against another device and adjust as needed; remember that even a slight inaccuracy can cause this error, so make sure both clocks read the same time.
If you are still unable to access the Hub after correcting your clock, please contact us and we will assist you in regaining access to the Hub.